One of the first things I learned about in game theory was the prisoner’s dilemma.
An apology can be given on many levels from a general acknowledgement at one end of the spectrum to a profound apology at the other end.
Most novice and experienced conflict mediators alike feel themselves viscerally tighten in the face of an impending impasse. However, current studies in neuroscience suggest that frustration can be useful in fomenting creative problem solving.
Morton Deutsch, the great social psychologist of common sense, explained the difference between competition and cooperation thus: “if you’re positively linked with another, then you sink or swim together."
When it comes to defining mediation, I am not a strict constructionist.
We all function through thinking processes we develop from early childhood. These “mindsets” determine how we react, how we analyze, how we plan and how we make decisions.
Every successful negotiation requires that you have a sound strategy. In this article I will explain the steps that I believe you should follow when developing a mediation strategy.
In preparing for an argument or negotiation we need to research the facts. We’ll never make the other party change his or her opinion if we don’t understand it.
ODR is thought to supplement existing ADR methods to address disputes quickly and adequately using technology and the Internet.
Sounds contradictory, I admit, but it’s an interesting concept and raises an interesting question: Do we always have to agree before taking action?
Focus and preparation are the muscles that will give us the perspective and control we need right from the starting gate.
On the evening of Tuesday March 28th 2017, a pop-up mediation event on Brexit took place at the Grassmarket Community Centre in Edinburgh.
Mediation provides parties (Plaintiff and a Defendant) with an excellent chance to settle their case. But you do not want to blow it and you want to make sure you are properly prepared to handle the case.
In my sometimes over-simplified way of looking at negotiated agreements, I have argued that the most useful way to evaluate a potential deal is to compare it to alternatives that are actually available.
Sometimes “new” information on conflict resolution sounds like what we already know, but an existing idea can be reframed and sound new all over again.
Anyone who has ever been married will admit that men and women argue differently. It should be no surprise to learn that women and men negotiate differently as well.
Often in negotiating, a party may make a monetary demand without providing any reasoning behind it.
The results of being pushed out of our character are numerous, and mostly bad. The outcome may be a wrecked mediation, or a more permanent wound in one of our core relationships.
Those people [who share your political perspective] are vile and despicable and should be ashamed of themselves!
I am a professional mediator – and a passionate devotee of its virtues. Mediation, however, can take many forms, depending on the individual needs of a particular dispute or its parties.
Child-custody evaluations have become commonplace in family-law disputes over living arrangements, parental decision-making, and time-sharing with offspring.
This article discusses a tool for measuring the cost of workplace conflict, as well as the considerations that factored in to developing that tool.
This article provides background information on parental conflict and its consequences for children. Three conflict analysis models are presented to assist parenting coordinators to diagnose parental conflict and select effective intervention strategies.
The moment Erin walked through the doors of her workplace, she made a beeline towards her office. She greeted a few people, even exchanged a few “how’s it going?” pleasantries.
Whether two employees are fighting or a disgruntled client is on the verge of leaving, you—yes, you—can step in and help solve the problem. Here are some tricks of the trade.
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